Dispatcher

Location:Owings, MD
Department:Service, Parts and Rentals
We Offer: Medical, dental, vision, 401(k), profit sharing, PTO, accrued time, paid holidays and more.
Job Requirements:• College, High School or Vo-Tech School.
• At Least 5 years of dispatching experience is preferred
• Military a plus
Job Details:Responsibilities:

•Work with Field Service Managers (FSM) and schedule technicians for work
•Consult with Field Service Managers on all troubleshoot calls
•Schedule according to best geographical location and technician certification that is required for each job
•Support technicians for parts and tools for assigned work
•Ensure scheduling and billing goals are met
•Follow processes and procedures of dispatching
•Prepare maintenance, service repairs and time and material invoices for assigned technicians daily
•Handle customer inquiries in a timely manner and according to company guidelines
•Work with Customer Service to track issues for needed improvements
•Participate with “on-call” following guidelines set in place
•Maintains professional appearance
•Assist in other duties as assigned

Corporate Headquarters (Owings, MD)

1955 Dale Lane

Owings, MD 20736


Phone: 410-257-5225

Fax: 410-257-5227

Coal Center, PA

50 Technology Drive

Coal Center, PA 15423


Phone: 724-330-5900

Fax: 410-257-5227