Service


How your engine, generator, or any piece of equipment is supported is vitally important. A customers' most important purchase decision should be the quality of after-market support.


As a preferred leader in the power generation industry, KG&E provides customers with service above and beyond their expectations. We have established a premium level of service recognized by our peers and our long list of repeat clients.


Our service technicians are equipped with the tools and test equipment to give you the highest standard of service and maintenance. KG&E provides premium service by ensuring our technicians are fully trained to operate the latest diagnostic and service equipment. We are fully stocked with the proper tools and equipment to repair and test engines and generators of all sizes.


Fuel Service:

Our service trucks are equipped with 100-gallon fuel tanks and ready to fuel any genset (DIESEL ONLY).


 KG&E PM Brochure


 KG&E Fuel Maintenance Brochure


Call us at 1-800-677-3815 or request a quote.


Planned Maintenance

Because KG&E focuses 100% on generators, you are free to focus on your own responsibilities. When it's time for maintenance, we call you so there's nothing to remember or worry about.

We provide a comprehensive, planned maintenance program for your generator equipment. This program is based upon a thorough review of your generator from top to bottom governed by an 82-point checklist to ensure your equipment is completely reviewed. Our qualified technicians complete this checklist, and you will be given a copy of this list after each visit. If you would like to speak with us about establishing a planned maintenance contract to have us keep your generator in top shape, please contact our service team.

Planned Maintenance Video

Emergency Service

In the event of an emergency, contact our toll free number (800) 677-3815, 7 days a week, 24 hours a day.

If your emergency occurs between 7:00am and 4:30pm Monday-Friday, please contact our main office and your call will be taken immediately. If your emergency occurs outside of our business hours, please call our main office in order to be connected to an after hours representative who will have our on-call technician respond to your needs. An early call can keep a degrading situation from becoming worse and more costly to repair.

*Our current customers take priority so invest in a PM contract today to ensure an advanced spot in line.

Troubleshooting & Repair

When you contact KG&E to troubleshoot and repair your generator, you employ the entire company, not just the technician dispatched to solve your dilemma. Our technicians work in a collaborative manner to ensure your situation is analyzed in a very timely way. The "team" approach ensures that all repair parts, if needed, are ordered as quickly as possible to enable us to place your equipment back in service as soon as we can.

After many years, a system may reach a point where repair is no longer the best option. If our technical team indicates this is the case, our knowledge of your infrastructure and power needs will enable us to recommend a new system that works best for you.

If your system has finally gone beyond repair, we can provide you with a full-featured rental and/or a new or used replacement unit.

Hints to Avoid Troubleshooting

  • Familiarize yourself with the owner's manual and pay close attention to what guidance is offered by technicians to keep your system in optimum condition.
  • Have a planned maintenance agreement performed by a professionally trained generator technician.
  • Implement a remote monitoring system for your genset that will give you alarms if/when something were to go wrong.

*Reminder: Maintenance items are not covered by manufacturer warranty. This list is designed to aid in the active care of your emergency generator system and is only a basic list. It is a wise investment to professionally maintain your generator and transfer switch, which will also help to maintain your warranty agreement.

Corporate Headquarters (Owings, MD)

1955 Dale Lane

Owings, MD 20736


Phone: 410-257-5225

Fax: 410-257-5227

Butler, PA

295B Delwood Rd.

Butler, PA 16001


Phone: 800-677-3815

Fax: 410-257-5227