KG&E Cuts Paperwork to Save Time, Boost Productivity
Kelly Generator & Equipment Inc. (KG&E) is formally switching to a new field management operating system that will provide simpler, faster service to customers by providing increased efficiency.
The new system, Field Servio is designed and installed by Standpoint Technologies of Charlotte, NC, “brings us on line with the latest technology” said John Kelly Jr., KG&E’s president.
FieldServio’s system uses Wi-Fi connected electronic tablet technology on a custom designed open platform to provide real-time information on work status to everyone involved on a project – from technicians in the field to supervisors and managers on the road to back shop staff at headquarters.
“Under our old system, it seemed like a million people had to touch something before it was done,” said Melissa Farren, KG&E’s controller. “When we prepared invoices, for example, five people had to touch a document before it went out the door. Now it is ready the moment that work is completed.”
“Having the capability to flow information automatically from the inception of a project to its completion provides more than being able to bill customers quickly,” said John Kelly. “It also provides KG&E and its customers increased transparency with detailed information that many competitors cannot provide. It helps manage inventories more efficiently and lower costs by removing duplicative activities and software that traditional systems require. And the simplicity and transparency of the new system will help KG&E know their customers’ needs and preferences faster, which will help increase repeat business.”